Purpose Limitation
Dropball collects data only for the specific purpose it was gathered for. Information given for identity verification is not used for unrelated marketing or shared for other organisations' purposes.
Your data, your rights
Dropball Privacy Policy – How We Handle Your Data
This Privacy Policy explains what personal information dropball collects when you use our platform, why we need it, how it is kept safe, and the rights you have over it. Reading this document helps you understand exactly what you are agreeing to when you create and use a dropball account in the Philippines.
Encrypted storage
No data selling
Your rights protected
Philippines data protection
Dropball handles personal data in a manner consistent with data protection obligations applicable to Philippine operations. This policy is written in clear, plain English for our players.
Why this policy matters
Personal Data and Your Dropball Account
Every time you register with dropball, fund your wallet, play a game, contact support, or browse the platform, information is created. Some of that information identifies you directly — your name, mobile number, or GCash details. Other information is more technical, like your device type or the IP address your connection comes from. This Privacy Policy covers all of it.
The reason dropball collects personal data is not to build advertising profiles or sell information to third parties. It is to run a functional, secure, and fair gaming platform for Filipino players. Account verification, payment processing, fraud prevention, responsible gaming checks, and customer support all depend on having accurate and up-to-date information about the people using the service.
You have rights over the personal information dropball holds about you. Those rights — including the ability to access, correct, or in certain circumstances request deletion of your data — are explained in this document. If anything is unclear after reading the full policy, contact us through the details provided at the end of this page.
This policy applies alongside the Terms and Conditions. By creating a dropball account or continuing to use the platform, you acknowledge this Privacy Policy. We may update it when platform features change or when applicable requirements are revised. Updates will be reflected on this page.
At a glance — what this policy covers
- What personal data dropball collects and why
- How your information is used on the platform
- Who may access your data and under what conditions
- How long dropball keeps your information
- How your data is secured and protected
- Your rights — access, correction, deletion, objection
- Cookies and how they work on dropball pages
- How to contact dropball about data questions
Core data principles
How Dropball Approaches Personal Data
These six principles guide every decision about data collection, storage, and use at dropball.
Data Minimisation
We request only the information dropball genuinely needs. Providing a full national ID number is not required simply to read these pages — detailed checks happen when they are operationally necessary.
Accuracy
You are responsible for keeping your dropball account details current. Outdated payment details, incorrect addresses, or a changed mobile number can affect account verification and withdrawal processing.
Storage Limits
Dropball retains personal data for as long as it is needed for the stated purpose or required for compliance. Once data is no longer necessary, it is securely deleted or anonymised.
Security by Design
Security measures are applied to dropball systems from the ground up — not added as an afterthought. Encryption, access controls, and activity monitoring protect stored information.
Player Control
You can review, correct, and in certain cases request deletion of your dropball data. Controls around communications preferences and responsible gaming settings are available within your account.
Full policy
Detailed Privacy Provisions
Information Dropball Collects
Dropball collects personal information in two broad ways: information you provide directly, and information generated automatically through your use of the platform.
Information you provide directly includes your legal full name, date of birth, contact number, email address, physical or billing address, and any identity documents submitted during verification — such as a valid government-issued ID. Payment information you enter when funding your wallet, including GCash account references, Maya mobile numbers, bank account details, or card numbers (masked after entry), is also collected.
Automatically collected information includes device type and operating system, mobile or browser version, the IP address your session originates from, session duration and frequency, pages visited within the dropball platform, game activity including bet amounts and results, and error logs. This technical information helps diagnose issues, protect security, and improve the overall platform experience.
Dropball does not intentionally collect data from children. The platform is restricted to adults aged 18 and above. If dropball identifies that a minor has created an account, the account and associated data will be closed and deleted.
How Your Information Is Used
Dropball uses collected information for the following purposes:
- Account creation and management — setting up and maintaining your dropball player profile, verifying your identity, and keeping records of your activity.
- Transaction processing — handling deposits, withdrawals, and related payment communications using Philippine peso amounts through your chosen payment method.
- Fraud prevention and security — detecting unusual account activity, investigating suspected misuse, and protecting the platform and all registered players from unauthorised access.
- Age and eligibility verification — confirming that all active players are adults and meet applicable eligibility requirements.
- Responsible gaming — applying deposit limits, session reminders, cooling-off periods, or self-exclusion settings where requested or required, and monitoring for indicators of problem gambling.
- Player support — responding to queries, resolving disputes, processing complaints, and communicating important account information.
- Platform improvement — using aggregated and anonymised usage data to understand how players navigate dropball, which game categories perform best, and where the experience can be improved.
- Compliance — meeting applicable legal, regulatory, and operational requirements connected with operating an online gaming service.
Dropball does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes.
Sharing and Disclosure
Dropball may share limited personal information with third parties where necessary to operate the platform. This is not the same as selling data — sharing is restricted to situations where it genuinely supports the delivery of the service to you.
Categories of recipients may include:
- Payment processors and e-wallet operators (GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay/PESONet, Visa/Mastercard infrastructure) that need your payment reference to process a transaction.
- Identity verification providers that confirm document authenticity or cross-check personal details against available records.
- Game software suppliers who provide certified RNG systems or jackpot infrastructure that resolves bets on dropball.
- Cloud hosting or infrastructure providers whose platforms are used to run dropball systems securely.
- Fraud detection services that analyse transaction patterns for anomalies.
- Regulatory or law enforcement bodies where disclosure is required by a valid legal obligation or order.
All service providers that process data on behalf of dropball are subject to appropriate agreements that restrict their use of personal information to the purpose for which it was shared.
Data overview
What Data Is Collected, Why, and How Long It Is Kept
The table below summarises the main categories of personal information dropball processes, the purpose behind collecting each type, and its typical retention period.
Retention periods may be extended where required by applicable legal, regulatory, or compliance obligations. Specific periods for your data category can be requested through the support contact below.
Data Security
Dropball applies technical and operational security measures designed to protect personal information against unauthorised access, disclosure, loss, or misuse. These include encryption of sensitive data in transit and at rest, access controls that restrict who within dropball systems can see specific categories of information, session monitoring for unusual activity patterns, and regular review of security configurations.
No online system is completely immune to risk. If you become aware of any security concern related to your dropball account — unusual login activity, unexpected password reset messages, or unfamiliar transactions — contact dropball support promptly and change your credentials.
Cookies and Tracking Technologies
Dropball uses cookies and similar technologies on its pages. A cookie is a small data file stored on your device that helps the platform remember session state, maintain login status across pages, and understand general usage patterns.
Types of cookies used on dropball may include:
- Session cookies — temporary files that expire when you close your browser or log out, used to maintain your active dropball session.
- Functional cookies — files that remember preferences like language or display settings for your next visit.
- Analytics cookies — aggregated data about page visits and interaction patterns, used to understand how the dropball platform is navigated and where improvements can be made. This data is reviewed at a collective level, not used to profile individual players.
Your device's browser settings typically allow you to review, manage, or block cookies. Note that disabling certain cookies may affect the functionality of your dropball session.
Third-Party Links and Services
Dropball's pages may display references or links to other services — for example, payment processors' interfaces accessed when making a deposit via GCash or Maya. Once you leave the dropball platform and interact with a third-party service, their own privacy policy governs how your data is handled there.
Dropball is not responsible for the data practices of third-party services. Review the privacy notices of any payment provider or linked service before submitting personal information through their platforms.
Your rights
What You Can Ask Dropball to Do With Your Data
As a dropball player in the Philippines, you have rights over your personal information. Here is what each right means in practice.
Right to Access
Request a copy of the personal data dropball holds about your account, transactions, game history, and verification records.
Right to Correction
Request that inaccurate or outdated information in your dropball profile be corrected. Some corrections require supporting documentation.
Right to Erasure
Request deletion of personal data where it is no longer necessary, subject to overriding compliance and legal retention requirements.
Right to Object
Object to certain processing activities, such as the use of your data for analytics where this is not strictly necessary for dropball's operation.
Right to Portability
Receive your data in a commonly used format where technically feasible, for transfer to another service if you choose.
Right to Restrict Processing
Ask dropball to pause certain uses of your data while a correction request or objection is being reviewed.
Submit a data request
To exercise any of these rights, contact dropball at support@dropball.click with your registered account details and the specific request. A verification check may be required before processing.
Common questions
Privacy FAQ for Dropball Players
No. Dropball does not sell, rent, or trade your personal data to third parties for advertising or marketing purposes. Information is shared with service providers only where necessary to operate the platform — such as payment processors verifying a GCash transaction or identity verification providers confirming a government ID.
You can request deletion of personal data that dropball no longer has a legitimate reason to retain. However, certain records — including identity verification documents, transaction history, and responsible gaming records — may need to be kept for a defined period to comply with applicable legal and regulatory requirements. A data deletion request does not automatically close your account; these are separate processes.
Payment references are passed to the relevant payment processor — GCash, Maya, or your chosen bank — to execute your deposit or withdrawal. Within dropball, full payment account numbers are masked after entry and accessible only to authorised personnel performing transaction verification or fraud review. Dropball staff do not access full card or bank account numbers in the ordinary course of customer support.
When a dropball account is closed, active session data is cleared. Other categories of data — identity records, transaction history, and compliance-relevant information — may be retained for a defined post-closure period as required by applicable obligations. After retention periods expire, data is securely deleted or anonymised. You may request information about specific retention timelines by contacting support.
Dropball applies encryption to sensitive data both during transmission (in transit) and when stored (at rest). Account access requires a password and OTP verification for sensitive actions. Internal access to player data is restricted on a need-to-know basis. Activity monitoring watches for unusual patterns that could indicate a security event. Players are also responsible for keeping their own credentials and devices secure — log out after each session and never share your password or OTP.
Dropball may send account-related communications such as transaction confirmations, security alerts, and platform updates. Promotional communications about dropball games or offers may be sent where you have not opted out. You can manage communication preferences within your account settings. Dropball will not send your contact details to third parties for independent marketing use.
Responsible gaming and privacy
How Privacy Connects to Responsible Gaming
Responsible gaming tools on dropball — deposit limits, session reminders, cooling-off periods, and self-exclusion — depend on accurate player data to work properly. When you set a deposit limit, that setting is stored against your verified account. Dropball uses game activity data to identify patterns that may suggest a player is struggling with their gambling behaviour.
This use of your data is in your direct interest and is a core part of the responsible gaming commitment. It is not used for profiling for commercial purposes. Self-exclusion data in particular is treated with extra care — a player who has excluded cannot be allowed back onto the platform before an appropriate review period, and that record must be maintained to uphold the restriction.
For full details on the tools available, visit the Responsible Gaming page. If you need to request a limit or exclusion, that page explains the process and what to expect after submitting a request.
Your protection, not just your data
Dropball's use of activity data for responsible gaming purposes is designed to help players stay in control. It is one of the genuine benefits of running a platform where player data is handled carefully and used purposefully.
Remaining provisions
Changes to This Policy and How to Contact Us
Minors and Age Restrictions
Dropball is an adult-only platform. Registration, gameplay, deposits, and withdrawals are restricted to persons aged 18 and above. Dropball requires age verification and will not knowingly process personal information from a minor. If a minor's registration is detected, the account will be closed and any associated data will be removed. A person who created an account on behalf of a minor, or allowed a minor to use their account, may be held responsible under the Terms and Conditions.
Changes to This Privacy Policy
Dropball may update this Privacy Policy from time to time. Changes can result from new features added to the platform, updates to payment integrations, adjustments to data handling practices, or revised applicable obligations. When a meaningful change is made, the updated policy will be published on this page with a revised effective date.
Continuing to use dropball after an updated policy is published means you acknowledge the revised version. If you do not agree with a change, you should stop using the platform and may request account closure. For changes that significantly affect how your data is used, we may provide additional notice through your registered contact details where practical.
Contact for Privacy Matters
If you have questions about this Privacy Policy, want to exercise a data right, or need to report a data-related concern, contact dropball through the following:
- Email: support@dropball.click
- Subject line: Privacy Request – [your registered email or account reference]
- Response time: Dropball aims to acknowledge privacy requests within a reasonable period. Complex requests, such as full data exports or erasure review involving compliance records, may take longer.
Verification of your identity may be required before a request is actioned to ensure that data is only disclosed or deleted at the instruction of the verified account holder.
Related pages
Learn More About Dropball
- Terms and Conditions
- Responsible Gaming tools
- About Us and our story
- Frequently Asked Questions
- Create a dropball account
Security reminder
Dropball support will never ask for your password, OTP, or full payment account number in a chat or call. If you receive a message claiming to be from dropball that requests these details, do not respond — contact support@dropball.click to report it.
Your Privacy is Part of the Dropball Experience
Now that you understand how dropball handles your personal data, you can register with confidence. Create a free account, deposit in Philippine pesos using GCash or Maya, and enjoy a gaming platform built with Filipino players in mind.